Privacy Policy

Effective Date: April 2025

Introduction

Welcome to Vessa, your AI Restaurant Booking Assistant. At Elevate Hospitality Ltd (“Vessa”, “we”, “us”, or “our”), your privacy is a top priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, including our website (https://vessa.ai), WhatsApp assistant, email interactions, and voice services (together, the “Service”).

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If significant changes are made, we’ll notify you via email or prominently on our website.

Who We Are

Elevate Hospitality Ltd

44 Julian Avenue, London W3 9JF

Email: info@vessa.ai

We are the data controller for the personal data we collect from you when using Vessa.

The Data We Collect

Depending on how you use Vessa, we may collect the following personal data:

Identity & Contact Info: Name, email address, phone number, and communication preferences.

Dining Preferences: Cuisine likes/dislikes, dietary restrictions, favourite restaurants, and dining occasion.

Interaction History: Booking requests, messages sent to Vessa, and feedback you provide.

Technical Data: IP address, browser type, device type, time zone, and platform info.

Location Data: If enabled, approximate location for relevant restaurant suggestions.

We do not collect sensitive personal data (e.g. ethnicity, religion) unless you explicitly share it with us and it is relevant to your dining preferences (e.g. halal, kosher).

How We Collect Data

Directly from you during onboarding and while using the Service (via chat, voice, email, etc.)

Automatically through cookies and device tracking when you visit our site

From third-party services we integrate with (e.g. restaurant booking platforms, feedback tools)

How We Use Your Data

We use your personal data to:

Recommend restaurants that match your preferences

Handle and confirm bookings

Remember your dining history for better future suggestions

Improve our AI performance and customer experience

Send service-related messages (e.g. confirmations, reminders)

Occasionally, send optional marketing communications (if opted-in)

Conversational Privacy Management

We believe managing your data should be as seamless as booking a table.

You can manage your privacy settings by simply messaging Vessa via WhatsApp or email:

Type “Delete my data” to permanently remove your information

Type “See my data” to request a copy of the personal data we hold

Type “Update preferences” to review and change your dining preferences or communication settings

Type “Stop messages” to opt out of all non-essential notifications

We’ll confirm your request in the same conversation and process it within 5 working days.

Third Parties We Work With

We may share your data with the following third parties to operate Vessa:

Booking partners (e.g. restaurant reservation APIs)

Communication platforms (e.g. WhatsApp, email providers)

Analytics and infrastructure providers (e.g. hosting services)

Professional advisors (legal, financial, compliance)

Payment processors (if applicable in the future)

All partners are bound by strict confidentiality and data security agreements.

Data Storage & Security

We take data protection seriously. Your data is securely stored on UK or EU-based servers with high-grade encryption and access control.

In the event of a breach, we will notify affected users and the relevant supervisory authority (ICO) in line with our legal obligations.

International Transfers

If we transfer your personal data outside of the UK or EU, we will ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to keep your data secure.

Data Retention

We retain your personal data for as long as necessary to provide our services to you, and for a maximum of two years after your last interaction. You can delete your data at any time using the conversational tools above.

Your Rights

Under the UK GDPR, you have rights to:

Access the personal data we hold

Request correction or deletion

Restrict or object to processing

Withdraw consent at any time

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, message Vessa or email us at info@vessa.ai.

For any privacy-related concerns, contact:

Email: info@vessa.ai

Post: Elevate Hospitality Ltd, 44 Julian Avenue, London W3 9JF