Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of Vessa, the AI restaurant booking assistant (“the Service”). By using Vessa through WhatsApp, email, or voice, you agree to these Terms. If you do not agree, please refrain from using the Service.

PART A: INTRODUCTION

1. About Us

Vessa is a product developed and operated by Elevate Hospitality Ltd, a company registered in England and Wales under company number [insert if needed], with its registered office at 44 Julian Avenue, London, W3 9JF.

For any enquiries, please contact us via email at info@vessa.ai.

2. About the Service

Vessa is the world’s first AI restaurant booking assistant. It helps users discover and book restaurants that match their preferences, dining occasion, and context — quickly and without the need to download an app. Vessa operates via WhatsApp, email, and voice interfaces.

Features include:

  • Personalised restaurant recommendations



  • Booking requests and confirmations



  • Consideration of dietary requirements, occasion, and dining companions



  • Memory of past bookings and preferences



Restaurant partners may also benefit from features including:

  • Enhanced guest matching



  • Feedback collection



  • Targeted booking incentives



3. Acceptance of Terms

By using the Service, you confirm that:

  • You are at least 18 years old



  • You will not use the Service for any unlawful or inappropriate purposes



  • You accept that Vessa is an AI system, and while highly capable, it is not human and may occasionally make mistakes



PART B: USER RESPONSIBILITIES

4. Proper Use

Vessa should only be used for personal or business restaurant discovery and bookings. Abuse of the service (including spam, offensive messages, or attempts to manipulate the system) may result in permanent suspension.

5. No Professional Advice

Vessa provides suggestions and makes bookings, but it does not offer legal, medical, or financial advice. Users should apply their own judgement and verify important details directly with venues.

PART C: DATA AND PRIVACY

6. Data Collection and Usage

We collect and process limited personal information to help provide a personalised experience. This may include your name, location, dietary preferences, past bookings, and communication history with Vessa.

For full details, see our Privacy Policy.

7. Third-Party Services

Vessa may use third-party platforms (e.g., OpenAI, messaging services, restaurant APIs) to power features. We take data protection seriously and only partner with services that comply with robust security and privacy standards.

8. Feedback and Training

Conversations may be reviewed in anonymised form to improve the Service. By using Vessa, you agree that your interactions may contribute to enhancing the experience for others.

PART D: LIMITATION OF LIABILITY

9. Booking Accuracy

Vessa will make every effort to provide accurate bookings, but cannot guarantee availability or service quality at third-party venues. The restaurant is ultimately responsible for the guest experience.

10. Service Availability

We strive for high uptime, but Vessa may occasionally experience interruptions. We are not liable for any missed reservations or inconvenience caused by temporary outages.

11. Disclaimer

Vessa is offered “as is” and “as available.” We do not warrant that the service will meet every user’s expectations in all circumstances.

PART E: CHANGES & TERMINATION

12. Changes to Terms

We may update these Terms from time to time. Your continued use of the Service indicates your acceptance of the latest version.

13. Termination

We reserve the right to suspend or terminate access to the Service for any user who violates these Terms or misuses the platform.

PART F: CONTACT

For any questions, feedback, or legal concerns, you can reach us at:

Elevate Hospitality Ltd

44 Julian Avenue, London W3 9JF

info@vessa.ai